TNL Policies

The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us – it would be our pleasure to assist you.

OUR EXCLUSIVE CARE

You are happy make us happy. No one is perfect, mistake or miscommunication happens. If you have any concerns with the service you received, let us know within 2 days and we will fix it to your satisfaction at no extra charge. This is a policy we’re proud to offer you.

CANCELLATIONS

We require 24 hours notice if you have to cancel an appointment. If you need to cancel appointment on the same day, you may be charged a late cancellation fee up to $40.
We accept cancellations by phone or email or in person.

LATE POLICIES

ARRIVING LATE FOR APPOINTMENT

Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available.
If you are at least 30 minutes late hand haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.

WE ARE RUNNING BEHIND SCHEDULE

We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. We will offer you discount if we happened running late 10minutes or more

CHANGE OF SERVICE

It’s OK to change your mind, we will try our best to fit the service at time allow.

NO SHOW

Please be courteous and notify us if you cannot make your appointment.

1st No show – Free pass as we realize this sometimes happens
2nd No show – Fee $40 prior to appointment
3rd No Show – Full payment of service will be required at time of booking

PAYMENTS

We accept Visa, Mastercard, Debit and Cash. Cheques are not accepted.

REFUNDS

We do not offer refunds on services. We do however, offer Exclusive care for all of our services. For eyelash extensions clients, If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.

EXCHANGE OF RETAIL

For sanitary reasons, products with a broken seal cannot be returned.

ALLERGIES

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.